Refund & Returns Policy

Last updated: November 12, 2026

Product availability & variant substitutions

If the specific variant you ordered is unavailable, HouseLuma 360° will fulfill your order by shipping another available variant of the same product. The variant you receive may differ from the option originally selected.

Refund & return requests

To request a refund or get help with a return, simply text our customer support team at 313-591-1673. Include your order number and a brief description of the issue so we can assist you. You can also call 313-591-1673 for support. If your item arrives damaged, defective, or incorrect, include photographs so we can review your request and advise you on the next steps.

Please contact us before sending an item back so we can provide return instructions.

Your consumer rights

This policy does not limit any refund, return, or other consumer rights available to you under applicable law.